Refund policy

Last Updated: September 3, 2026

At Beatscn, customer satisfaction is important to us. If your purchase does not meet your expectations, we are here to assist you. This Return & Refund Policy explains our return eligibility, return process, refund procedures, and other important information regarding purchases made through www.beatscn.com.

30-Day Return Policy

We accept eligible return requests within 30 calendar days from the date your order is delivered.

To be eligible for a return, items should generally meet the following conditions:

- Unworn and unused, except for normal fitting or size checking without signs of wear.
- Returned in the same condition as received.
- Include original tags and packaging where applicable.
- Include order information or proof of purchase.

Items that show signs of wear, washing, alteration, damage, or use beyond normal fitting or inspection may not be eligible for return.

How to Request a Return

To request a return, please contact our customer support at hello@beatscn.com within the applicable return period.

Please provide the following information:

- Order number.
- Email address used for the order.
- Reason for the return request.
- Photos or additional information if required for review.

After reviewing your request, we will provide the applicable return instructions, including the return method and return address.

Please do not send items back before receiving return authorization and instructions from our customer support. Unauthorized returns may result in processing delays or may not be accepted.

Returns sent with payment due upon delivery will not be accepted.

Return Shipping

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

Customers are generally responsible for return shipping costs for returns caused by personal preference, including:

- Ordering the wrong size.
- Selecting the wrong color.
- Changing your mind.
- Personal style preference.
- No longer wanting the item.

Beatscn Responsibility

If you receive an incorrect, damaged, or defective item, please contact us before returning the product. After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, or return shipping assistance where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If your item arrives damaged, defective, or different from what was ordered, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

- Order number.
- Clear photos of the item.
- Photos of packaging if relevant.
- A description of the problem.

After reviewing the information provided, we will work with you to determine the appropriate resolution.

Non-Returnable Items

Certain items may not be eligible for return, including:

- Final sale items or products specifically identified as non-returnable.
- Gift cards.
- Personalized or custom-made products.
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without required tags or original packaging where applicable.
- Items that cannot be returned for hygiene or safety reasons where applicable.

Exchanges

We currently do not provide direct exchanges.

If you need a different size, color, or style, please return the eligible item according to this policy and place a new order for the desired product.

For defective, damaged, or incorrect items, please contact our customer support for assistance.

Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the status of your refund request.

If your return is approved, the refund will be issued to the original payment method used during purchase.

Refunds are generally processed within 1-3 business days after approval. The actual time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original Shipping Charges

Original shipping charges are generally non-refundable unless the return is related to an error on our part, such as sending an incorrect, damaged, or defective item.

Restocking Fees

We do not charge restocking fees for eligible returns.

Return Instructions

Please contact our customer support before sending any return. We will provide the applicable return instructions and return address after reviewing your request.

Sending a return without following the provided instructions may result in delays or difficulties processing your return.

Contact Information

If you have questions regarding returns, refunds, damaged items, or other related matters, please contact us using the information below.

Store Name
Beatscn

Website
www.beatscn.com

Business Address
9720 Riverchase Dr, New Port Richey, FL 34655,United States

Email
hello@beatscn.com

Phone
+1 727‑899‑5029

Customer Support Hours
Monday – Saturday: 9:00 AM – 6:00 PM (Eastern Time, ET)
Sunday: Closed

We aim to respond to return and refund inquiries as promptly as reasonably possible during our customer support hours.